Informativa sulle spedizioni

Last updated: July 26, 2026

Where We Ship

Dear Pet currently ships to the United States, Italy, Australia, and Japan. A destination must be available at checkout before we can accept an order for that address.

Fulfillment Origins

• Japan: Orders with a delivery address in Japan are fulfilled and dispatched from our Japan fulfillment location.
• United States, Italy, and Australia: Orders are fulfilled and dispatched from China.

If an order needs to be split because items are stored separately, the order may arrive in more than one package. Tracking information will be provided for each shipment when available.

Processing and Delivery Estimates

For orders delivered to the United States, Italy, or Australia, we aim to dispatch the order within 7 calendar days after payment is confirmed. The estimated delivery target is within 14 calendar days after the order is confirmed.

Orders delivered within Japan are dispatched from Japan. Available services and any delivery estimate are shown at checkout.

Delivery dates are estimates, not guarantees. Address verification, payment review, inventory issues, carrier delays, customs processing, weather, public holidays, remote-area service, and events outside our reasonable control can extend the timeline. We will contact you if a material delay affects your order.

Shipping Rates

Available shipping services and charges are displayed at checkout before payment. The checkout rate for the selected destination and order controls over general information elsewhere on the website.

Tracking

When tracking is available, we will send it to the email address provided at checkout after the carrier accepts the shipment. Tracking updates may take up to 48 hours to appear.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs charges, or carrier handling fees. Unless checkout states that these amounts have been collected, the recipient is responsible for charges assessed by local authorities or the carrier.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate recipient name, street address, postal code, email address, and telephone number where required. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered processing or has been dispatched.

Delayed, Lost, or Damaged Shipments

If tracking has not updated for an extended period, or a package arrives damaged, contact us through the Contact page with the order number and supporting photos where applicable. We will review the shipment with the carrier. Carrier investigations and available remedies vary by destination and service.

Contact

For shipping questions, contact us through the Contact page and include your order number.