プライバシーポリシー

Last updated: July 26, 2026

This Privacy Policy explains how DEARPET (“DEARPET,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit dearpet.net (the “Site”), buy from us, contact us, or otherwise use our services.

1. Information we collect

Depending on your interaction with us, we may collect:

  • Contact details, including name, email address, telephone number, billing address, and shipping address.
  • Order and transaction information, including products viewed or purchased, order value, currency, payment status, returns, refunds, and delivery details. Payment card details are processed by payment providers; we do not ordinarily receive complete card numbers.
  • Account and support information, including login details, messages, support requests, reviews, survey responses, and preferences.
  • Device and usage information, including IP address, browser and device type, operating system, cookie identifiers, pages viewed, links clicked, referring URLs, approximate location, and visit dates and times.
  • Marketing information, including advertising preferences and interactions with marketing messages or campaigns.
  • Other information you choose to submit through forms, promotions, or communications with us.

2. Sources of information

We collect information directly from you, automatically through the Site and related technologies, and from service providers and business partners such as Shopify, payment processors, delivery providers, analytics providers, and advertising platforms.

3. How we use information

We may use personal information to:

  • operate and improve the Site, products, and services;
  • process payments, fulfill orders, arrange delivery, and manage returns and refunds;
  • maintain customer accounts and provide support;
  • communicate about orders, policies, and service updates;
  • detect and prevent fraud, abuse, security incidents, and unlawful activity;
  • understand Site performance and customer interactions;
  • send marketing where permitted and manage marketing preferences;
  • measure, personalize, and improve advertising campaigns; and
  • comply with legal obligations, enforce our terms, and protect rights and safety.

4. Cookies, analytics, and advertising

We and our providers may use cookies, pixels, tags, local storage, and similar technologies to operate the Site, remember preferences, understand usage, prevent fraud, measure campaigns, and, where permitted, personalize advertising.

Our store is hosted by Shopify. We may also use advertising and analytics services provided by TikTok, Meta, Google, and similar partners. When enabled, these tools may receive cookie or device identifiers, IP address, browser information, pages and products viewed, cart activity, purchases, order value, currency, and referral or interaction information. Where permitted by law, we may provide hashed contact information, such as a hashed email address or telephone number, for advertising measurement, matching, or audience services. These partners process information under their own privacy policies and may act as independent controllers for some processing.

Where required, non-essential advertising or analytics technologies are used only after consent. You can change available choices through our cookie or privacy controls. You may also configure your browser to remove or reject cookies, although some Site features may not work properly.

5. How we disclose information

We may disclose personal information to Shopify and Site vendors; payment processors, fraud-prevention providers, fulfillment partners, carriers, and support providers; analytics, marketing, and advertising partners including TikTok, Meta, and Google, subject to applicable consent requirements; professional advisers and authorities; parties involved in a business transaction; and other parties at your direction or with your consent. We may also disclose information when required by law or reasonably necessary to protect customers, the Site, our rights, or public safety.

6. International transfers

We and our providers may process personal information outside your country. Where required, we use recognized safeguards such as adequacy decisions or standard contractual clauses. Contact us for more information about applicable safeguards.

7. Retention and security

We retain personal information for as long as reasonably necessary for the purposes described here, including fulfillment, support, accounting, tax, fraud prevention, dispute resolution, and legal compliance. Retention varies by information type and applicable requirements.

We use reasonable administrative, technical, and organizational safeguards. No system or transmission method is completely secure, and we cannot guarantee absolute security.

8. Your rights and choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your information; object to or restrict processing; withdraw consent; opt out of certain targeted advertising, sharing, or sale as defined by applicable law; and appeal a privacy-request decision. You may unsubscribe from marketing emails using the link in the message.

To exercise a right, contact us below or use any privacy-request mechanism offered on the Site. We may need to verify your identity. You may authorize an agent where permitted, and we will not discriminate against you for exercising applicable rights. You may complain to your local data-protection authority.

9. EEA, United Kingdom, and Switzerland

If you are in the European Economic Area, United Kingdom, or Switzerland, our legal bases may include performance of a contract, compliance with legal obligations, legitimate interests such as operating and securing the Site and preventing fraud, and consent where required. You may withdraw consent at any time without affecting prior processing.

10. Children

The Site is not intended for children, and we do not knowingly collect personal information from children under the age at which parental consent is required in their jurisdiction. Contact us if you believe a child has provided information so we can review and, where appropriate, delete it.

11. Third-party links

The Site may link to third-party websites or services. We are not responsible for their privacy or security practices. Review their privacy notices before providing information.

12. Changes to this Policy

We may update this Policy for operational, legal, or regulatory reasons. We will post the revised version here and update the “Last updated” date, with additional notice where required.

13. Contact us

For privacy questions or requests, email limengyu@yytex.com or write to Via Borromei 2, 20123 Milano MI, Italy.

For applicable data-protection law, DEARPET is the controller of the personal information described here unless otherwise stated.